Our client, a regional cable company, was frustrated. Their extremely dedicated team of reps was being seriously hampered by the archaic, slow, and error-prone technology they were using. They needed a solution, but with a limited budget, they weren't sure what to do.
Collaborated to design a system to integrate over 100 separate, outdated applications used by sales and tech support representatives.
Conducted user research and worked with stakeholders and users to uncover the largest inefficiencies in reps' workflows.
Synthesizing insights and created journey maps to showcase possibilities.
Planned and co-facilitated workshops and a co-creation session that brought together client stakeholders and users to discover solutions.
Presented designs and high-level strategy for integration.
This resulted in unparalleled team unity, alignment and understanding of the design process by our team and clients.